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What You Need to Know About Our Legal Terms

Our legal terms cover how your account is managed, what data we hold, and how payments via DANA, OVO, or GoPay connect to your account — all subject to local law and availability in eligible regions.

Account Terms & ConditionsPrivacy & Data PolicyDANA, OVO, GoPay Payment RulesCookie & Tracking PolicyJurisdiction Notice
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apeljitu What You Need to Know About Our Legal Terms
CONTACT CHANNELS

How to Reach Us About Legal or Account Issues

Live Chat Support Our live chat channel is available around the clock. If you have a legal query — such as a request to access your stored data or a question about how your DANA or OVO payment records are retained — start…
Email for Formal Requests For formal requests like data deletion, account closure, or written confirmation of terms, use the support email listed in your account settings.
In-App Help Desk Inside the app, the Help section routes your request directly to the team handling account and policy questions.
ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Data We Collect

We collect the data you provide during registration — name, contact details, and the payment method you link (DANA, OVO, or GoPay). We also log session data: login timestamps, device type, and in-session actions.

Cookie Policy

We use cookies to remember your login session, your preferred language, and your last-used payment method. You can clear cookies from your mobile browser settings at any time.

Account Security Steps

Every login triggers an OTP sent to your registered number. If you're accessing from a new device — say you switch from your regular Android phone to a tablet — you'll be asked to re-verify via OTP before the session…

Data Retention Period

Account data is retained for as long as your account is active. After you close an account, we hold transaction records — including DANA, OVO, and GoPay payment logs — for the period required under applicable financial regulations.

Your Right to Request Changes

You can request a correction to any personal data we hold — for example, if your registered name does not match your linked OVO or GoPay account exactly. Send the request via the support email in your account settings.

Who to Contact for Privacy Matters

All privacy-related requests — including access requests, data corrections, and account deletion — go to the support team via email or live chat. There is no separate legal department contact for standard requests.

Common Questions About Our Legal Terms and Account Policy

These questions come up most often when our account holders in Indonesia review our terms for the first time. Each answer reflects how the policy actually works — not a general description, but the specific steps that apply to your account, your wallet link, and your data.

Yes, if you access apeljitu from Indonesia, these terms apply to your account. However, access itself depends on whether use of this platform is permitted under local law in your specific region. Opening an account means you have confirmed that your access is lawful where you are located.

When you link DANA or OVO, we store the wallet identifier and transaction history associated with payments made through your account. We do not store your wallet PIN or authentication credentials. Transaction records are kept for the retention period required under applicable financial rules, then removed from active systems.

Yes. Send a data access request to our support team via the email address in your account settings. State clearly that you are requesting a copy of your stored data. We will confirm receipt and provide the relevant records within a reasonable timeframe. Your GoPay and DANA transaction logs are included in this data set.

Contact support via live chat or email and specify which field needs correcting — for example, if your registered name does not match your linked OVO account. We'll verify the change against your identity documentation and apply the update. You'll receive a confirmation once it's done.

Your active account data — game history, wallet links, preferences — is deactivated. Transaction records, including DANA, OVO, and GoPay payment logs, are retained for the period required by financial regulations that apply in your region. Once that period ends, the data is deleted from our systems.

No. We notify you via your registered contact channel — email or in-app notification — before updated terms take effect. If you continue using the platform after the update date, that counts as acceptance. If you disagree, you can close your account before the new terms apply and request a balance withdrawal via support.

You must be of eligible age under local law in your region. Access is also conditional on the platform being available in your jurisdiction. We do not verify every location, but by registering you confirm both conditions are met. Accounts found to breach these conditions may be suspended pending review.

Cookies keep your session active and remember your last-used payment method — so if you paid via GoPay last time, that option stays selected. Clearing cookies from your mobile browser logs you out but does not delete your account. You simply re-authenticate with your OTP on the next login.

Contact our live chat support immediately. The team can flag the account and review recent login activity, including the device type and timestamp of each session. If a session you do not recognise is found, the support team can invalidate active sessions and prompt a fresh OTP-based login from your verified device.

The same account terms apply across all three payment methods. Each wallet has its own transaction flow — GoPay and OVO process via their respective apps, DANA via its own interface — but the data retention rules, dispute resolution process, and account-linkage terms we apply are consistent regardless of which wallet you use.

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