Reference

What You Agree To When You Use apeljitu

These terms set out the rules that apply to your account, your wallet activity, and how we handle your use of the lobby — covering deposits via DANA, OVO, or GoPay, account access, and everything in between.

DANA, OVO, GoPay coveredAccount access rulesWallet & withdrawal conditionsIndonesia-eligible regionsContact & dispute path
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apeljitu What You Agree To When You Use apeljitu
TERMS CONTACT PATH

Reach Us About Your Account Terms

If something in these terms is unclear — or if you want to raise a dispute about a specific account action — our support team is the right starting point. We handle terms-related queries through live chat and email, and we keep a record of every exchange so you can follow up if needed. Bring your account reference number when you write in; it speeds up the lookup.

Team online

Live Chat Support

Open the chat widget from your account dashboard and select 'Account & Terms' from the topic menu. A support agent picks up the thread and can pull your transaction history directly, so resolution is faster than going back and forth over email.

Email Support

Write to our support address listed in your account settings under 'Help'. Include your account ID, the date of the activity in question, and the payment method used — DANA, OVO, or GoPay — so we can match the query to the right transaction record without delay.

Account Help Centre

The Help Centre in your account portal holds answers to the most common terms questions — wallet limits, withdrawal conditions, account closure steps, and how we handle disputes. Check there first; many queries are resolved without waiting for a support agent to respond.

HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights Under These Terms

We handle your account data and wallet security as core obligations under these terms — not as optional add-ons. Here is how each area works in practice, so you know exactly what we do and what you can request.

Data We Collect We collect the information you provide when opening your account — name, contact details, and payment method identifiers such as your DANA or OVO wallet reference. We also log transaction activity and login events. This data is used solely to operate your account, verify payments, and respond to disputes.
Cookie Use on the Platform We use session cookies to keep you logged in during a lobby visit and functional cookies to remember your preferred payment method between sessions. We do not use third-party advertising cookies. You can clear cookies through your mobile or desktop browser settings at any time without losing your account data.
Account Security Practices Your account is protected by password authentication and an OTP step sent to your registered contact when logging in from a new device. If you notice a login you did not initiate, use the 'Lock Account' option in settings immediately and contact support. We do not ask for your full password over chat or email — any request that does so is not from us.
Data Retention Policy We keep your account and transaction records for as long as your account is active and for a defined period after closure, in line with standard financial record-keeping practice. After the retention window, personal identifiers are removed from our active systems. You can request a summary of what we hold at any time by contacting support.
Requesting Changes to Your Data You can request a correction to your account details or ask us to close your account through the Help Centre or by writing to support. Account closure requests are processed after any open withdrawal requests are settled. We confirm completion by your registered contact method once the account is fully closed and data retention steps are applied.
Who Manages These Terms These terms are maintained by the apeljitu operating team. If you have a question about a specific clause — such as wallet conditions for GoPay or the dispute resolution process — raise it through live chat or email support. We review terms periodically and date each published version so you always know which version applies to your account.

Your Questions About These Terms, Answered

These are the questions we hear most often about account terms and conditions. If yours is not here, live chat or the Help Centre in your account portal is the fastest route to a direct answer.

These terms apply from the moment you open an account and continue for as long as your account remains active. Every action tied to your account — wallet top-ups via DANA, OVO, or GoPay, lobby activity, and withdrawals — falls under the conditions set out here. Closing your account ends new activity but does not affect obligations from past transactions.

We notify you through your registered contact before any material change takes effect. The notification includes a summary of what changed and the date the new version applies. If you continue using your account after that date, you are accepting the updated terms. If you disagree, you can close your account before the change takes effect.

Access depends on local law and is available only where local law permits. We do not extend eligibility to regions where online casino activity is restricted. It is your responsibility to check whether access is permitted in your location. These terms describe conditions for accounts in eligible regions only.

When you fund your account via DANA, OVO, or GoPay, the deposit is credited to your account wallet after the payment rail confirms the transfer. Your wallet balance is held on your behalf for use in the lobby. The payment method you use for deposits may also be required for withdrawals, subject to verification at the time of the request.

Withdrawal requests are subject to account verification — we confirm your identity and match the withdrawal destination to the e-wallet registered on your account. If your account was funded via OVO, for example, we typically process the withdrawal back to the same OVO wallet. Any discrepancy triggers a manual review before the funds are released.

Contact support through live chat or email with your account ID, the date of the transaction, and the payment method involved — DANA, OVO, or GoPay. We reconcile the claim against our transaction logs and the payment rail's own records. We aim to acknowledge disputes quickly and provide a resolution update within a reasonable timeframe.

We collect the information you provide at registration — name, contact details, and payment wallet references — along with transaction logs and login event records. This data is used to operate your account, verify payment activity, and handle disputes. We do not sell your personal data to third parties.

We retain account and transaction records for a defined period after closure in line with standard financial record-keeping requirements. Personal identifiers are removed from our active systems once the retention window has passed. You can ask support for a summary of what data we currently hold on your account at any time.

Yes — contact support through the Help Centre or by email with the specific detail you need corrected and a brief explanation. We verify the request against your account before making any change. Updates to registered payment details, such as your linked GoPay or DANA wallet reference, require additional verification for security reasons.

Use the 'Lock Account' option in your account settings immediately, then contact support through live chat. Do not share your password or OTP with anyone — our team will never ask for these over chat or email. We investigate unauthorised login events using our session logs and will advise on next steps for securing your account.

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