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How apeljitu Handles Your Account Data

Your privacy matters to us — from the moment you open your account to every DANA, OVO, or GoPay transaction you make. This page tells you exactly what data we collect, why we collect it, and what you can do about it.

Account data protectedDANA, OVO, GoPay transaction recordsCookie controls availableData deletion requests acceptedIndonesia-region data handling
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apeljitu How apeljitu Handles Your Account Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around one principle: you should always know what we hold and why. Every account is protected by SSL encryption across all connections, and wallet-linked data — whether from DANA, OVO, or GoPay — is handled by payment processors under strict data agreements. Players in Bekasi and across Indonesia access the same account protections. Here is a breakdown of the six areas that matter most to your privacy.

Cookie Controls

We use cookies to keep your session active, remember your lobby preferences, and measure which pages load well on your device. You can manage cookie preferences in your account settings or through your browser settings at any time.

Account Security

Your account is protected by a password and a one-time PIN sent to your registered mobile number each time you log in from a new device.

Payment Data Handling

When you deposit or withdraw via DANA, OVO, or GoPay, your transaction is processed directly through the e-wallet's own secure API.

Data Retention

Active account data is retained for as long as your account remains open. When you close your account, we delete your profile data within the period required by applicable law and keep only the transaction records we are legally obliged…

Third-Party Sharing

We share data only with the parties needed to operate your account — payment processors for DANA, OVO, and GoPay transactions, and fraud-detection services that receive anonymised signals.

Your Right to Request Changes

You have the right to request access to your data, ask us to correct inaccuracies, or request deletion of your account profile. Submit your request through live chat or email with your registered account email address.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete data we hold on your account, our support team handles these requests directly. You can reach us through live chat from inside your account dashboard, or send a written request by email. We aim to respond to all privacy-related requests within a reasonable time. For wallet-linked queries — such as confirming which DANA or OVO transaction records are stored — include your registered account email so we can locate your records without delay. Our Indonesia support team is available around the clock.

Team online

Live Chat

Open your account dashboard and tap the chat icon to connect with our Indonesia support team. For data or privacy requests, mention 'data request' at the start of your message so the team routes you correctly.

Email Support

Send your written data request to our support email address listed in your account settings. Include your registered email and the specific data action you want — access, correction, or deletion — and we will follow up with next steps.

Account Settings

Some privacy controls are available directly in your account settings page — including cookie preferences and linked wallet visibility for DANA, OVO, and GoPay. Check the privacy tab in your profile before raising a support request.

Common Questions About Your Privacy at apeljitu

Below are the questions our account holders ask most often about how we handle their data, what rights they have, and how to act on those rights. If your question is not listed here, our support team can help through live chat or email.

We collect your email address, chosen username, mobile number, and the wallet details you link — such as your DANA, OVO, or GoPay account identifier. We also log your device type, IP address, and session timestamps to keep your account secure and verify that transactions are coming from you.

No. When you make a deposit or withdrawal, the transaction goes through the e-wallet's own secure API. We record the transaction amount, wallet type, and timestamp for your account history — but your e-wallet PIN and login credentials are never stored on our systems at any point.

We share data only with the parties needed to run your account: payment processors for DANA, OVO, and GoPay transactions, and fraud-detection services that receive anonymised session signals. We do not sell your data or share your profile with advertisers, data brokers, or unrelated third parties.

We retain your account data for as long as your account is active. After you close your account, we delete your profile within the period required under applicable law. Transaction records that we are legally required to keep are retained for the minimum necessary period, then deleted.

Yes. Send a data-access request through live chat or to our support email with your registered account email address. We will confirm receipt, locate your records, and send you a summary of the data categories we hold. We aim to fulfil access requests within a reasonable timeframe.

Open a support chat from your account dashboard or send an email to our support address. State that you are requesting deletion, include your registered email, and specify whether you want a full account closure or just specific data removed. We will confirm the scope and timeline before taking action.

We use session cookies to keep you logged in, preference cookies to remember your lobby settings, and analytics cookies that measure page performance. You can manage cookie preferences in the privacy tab of your account settings or through your browser. Switching off non-essential cookies does not block login or wallet deposits.

Every login from a new device triggers a one-time PIN sent to your registered mobile number. All data in transit and at rest is protected with SSL encryption. If unusual login activity is detected — such as a new IP address combined with a fast session change — we may pause wallet access until you re-verify your identity.

This policy applies to account holders in regions where apeljitu is available under local law. Access and eligibility depend on applicable local regulations. If you are in Indonesia and your region is supported, the data practices described here — including DANA, OVO, and GoPay transaction handling — apply to your account.

Contact our support team immediately through live chat in your account dashboard. Change your password and check your linked wallet records for DANA, OVO, or GoPay for any transactions you do not recognise. Our team will flag your account for review and guide you through the steps to secure it.

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